Frequently Asked Questions
Everything you need to know about our award-winning spirits and services.
Where do you ship your whiskies and spirits?
We currently offer nationwide shipping across the UK and to select international destinations. Please note that shipping rates and delivery times vary depending on your location and local customs regulations.
Can I track my order once it has been dispatched?
Yes, once your order leaves our distillery, you will receive an email containing a tracking number and a link to the courier's website so you can monitor its progress.
What is your return policy for damaged items?
We take great care in packaging our bottles, but if your order arrives damaged, please contact our customer service team within 48 hours of delivery with photographic evidence for a full refund or replacement.
Are your distillery tours available for booking online?
Absolutely. You can book a range of experiences, from standard tours to tutored tastings, directly through our website’s 'Distillery Tours' section.
Do you offer gift wrapping or personalized messages?
Yes, we provide an option at checkout to add a personalized gift message to your order, and we offer premium gift packaging for most of our single malt whiskies.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.